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A guidebook with thirty pages is hard to read as thirty cards. A menu is one card that opens to a list of pages, so "Inside the apartment" can hold Appliances, Coffee, TV and Trash behind a single tap. You can also put your own pages on the Explore tab next to your places, place photos between the paragraphs of any page or built-in card, show a YouTube or Vimeo video inside any page, put one of your offers inside any page for guests to buy or request there, and rename every tab of the guide.
The panel has four parts: Home, Property, Explore and Tab names. The first three each list the cards on that tab of the guest guide.
Each built-in card on the Home and Property lists (Wi-Fi, Check-in, House rules, Pet policy and the rest) shows its name in a box you can type over. Type a new name, for example Rental Etiquette in place of House rules, and guests see it on the card, at the top of the card when they open it, in the guide's offline search and on the printed guide. It saves as you type, up to 40 characters. Leave the box empty to go back to the standard name, which is translated for international guests; a name you type shows exactly as written in every language.
The Offers button is the exception: it always says the Offers tab's name, so its box renames the Offers tab (see The Offers Button).
Every tab on the guide's bottom bar can have your own name: Home, Property, Explore, Offers and Chat.
Names save as you type and show exactly as written in every language. Leave a name empty to go back to the standard one, which is translated for international guests. The Offers tab's name here is for this listing only; it wins over the account-wide Guest Offers name under Grow your brand → Upsells. The Chat tab keeps its icon and its count of unread messages whatever you call it.
The quickest way is beside the phone preview:
It is the same window you get from a menu's pencil later (see Edit a Menu from Its Card), so everything there works here. There is no separate step to create the menu: it saves as you go. If you close the window without naming the menu or adding a page, no menu is made.
You can also make one in Guide layout & tabs:
The menu opens ready to fill. Choose Add a page inside it to:
You can also start from the page: open it and choose the menu under Where it shows.
Guests see a menu once it holds at least one page that is visible to them. You see an empty menu in the preview so you can fill it.
In the phone preview, every menu card has a pencil in its corner. So does every page you have added, and each page inside an open menu. A page's pencil opens that page's editor. A menu's pencil opens Edit menu.
Edit menu has two screens, like the menu itself does for guests.
The first is the menu:
The second is a page. Press a page in the list and its editor slides in, in the same window. The menu's name at the top left takes you back to the menu, and so does Done.
To remove a page, press the bin on its row and choose:
Everything saves as you change it, and the phone preview updates when you close the editor.
Add to this menu also has Sub-menu and Another menu. See Menus Inside Menus below.
The same pencil is on the menu's row in the guide's component list.
In Guide layout & tabs a menu is drawn with its pages nested under it, so you can see the whole guide without opening anything. From its row you can:
Take this menu apart removes the menu and keeps every page. The pages take the menu's place on the tab as separate cards. Nothing is deleted.
Drag a menu's handle to reorder it among the other cards on the tab. In the phone preview you can also press and hold a menu and drag it onto Home or Property in the bottom bar to move it to that tab.
A menu can hold sub-menus. A sub-menu is a row inside the menu that opens, where it is, to its own pages: Arrival opens to Arrival inspection and Before cleaning, and each of those opens to its pages. That makes three levels: menu, sub-menu, page.
Open the menu with its pencil. Its sub-menus are rows in Pages in this menu, closed until you press one. Every row has a grip:
Without dragging: Sub-menu under Add to this menu adds an empty one, Another menu moves a whole menu of your guide in as a sub-menu, and the folder button on a page's row files it in any sub-menu. A sub-menu's ⋯ has Rename, Add a page, Move up, Move down, Make it a menu of its own and Take apart.
You can also nest whole menus in the guide's component list (Pages in the guidebook's editor):
A sub-menu's row has what you need to change it:
To file a page in a sub-menu from here, use Move to on the page's row or Where it shows in the page's editor. Sub-menus are listed under their menu.
Limits: a sub-menu holds pages, not more sub-menus, so a menu that already holds sub-menus cannot go inside another. A menu takes up to 12 sub-menus and 40 pages in all, counting the pages in its sub-menus.
Every page has one place in the guide. To change it, use either:
Both open the same list: each tab, the menus on it, and New menu. Choose:
A menu shows as one card with its name and the number of pages in it. Tapping it opens the list of its pages.
A sub-menu shows in that list as a row with its name, the number of pages in it and an arrow. It starts closed; tapping it opens its pages under it, and tapping it again closes them. A sub-menu the guest opened is still open when they come back from one of its pages.
Tapping a page slides it in over the list, on a phone and on a computer alike, so the guest never leaves the guide. At the top, the menu's name is the way back and a count shows where they are ("2 of 6"). At the end of each page, Next opens the page after it, going on through the sub-menus in the order the list shows them.
A page left out of the guest's stage (see Choose When a Card Shows below) is not in the list at all, and neither is a page that is not visible to guests.
Every card in the phone preview has an eye beside its pencil: the built-in cards (Wi-Fi, Contact, Check-in, House rules, the Offers button and the rest), your pages, and your menus. The offers in the Offers tab and the places on Explore do not have one. Press the eye to choose, stage by stage, when the card shows:
Each stage has two ticks:
The eye is crossed out when a card is limited in any stage, so you can see at a glance which cards are restricted. Show in every stage puts a card back to always showing.
Your choices can only hide a card; they never show it early. Wi-Fi, door codes and Directions still wait for your arrival-details unlock window (set in the Guest Portal arrival simulator), whatever you tick.
A page's stages are also in its own editor: open Visibility under the title and press a stage to switch it on or off. A page without Not booked is the old Guests only: it is kept for guests with a stay, and the AI concierge never quotes it.
To see the result, step through the Arrival simulator above the phone. In the Editing step every card shows, so you can edit it.
The Explore tab shows your places, the map and your neighborhood notes. Pages and menus you add under Explore in Guide layout & tabs show above the places, under From your host.
Use it for anything about the area that is not one place on the map: a short list of your favourite restaurants, bike hire, a day out, how to get around town.
To move a page there, open Explore, choose Add a card, and pick it under Or move a page here.
The guide's Home tab has an Offers button: a card that opens the Offers tab. It always says the Offers tab's name, so if you call the tab Experiences, the button says Experiences too. Guests see it whenever the guide has an Offers tab for them; while you have no offers yet, you see it amber in the preview, like the tab.
In the phone preview:
In Guide layout & tabs it is a row on the tab it sits on, with its switch.
To bring it back after taking it off, or to put it on the other tab:
You can put one of your offers inside any page of the guide: a page about the hot tub can carry your hot-tub refill, the checkout page your late checkout. Guests see the offer's card, with its photo and price, and tap it to buy it, or to request it when the offer needs your approval, without leaving the page.
To put an offer in a page you already have:
To make a new page around an offer, choose Add page beside the phone preview (or Add to this menu in a menu) and pick Offer. Pick the offer: a page named after it opens with its card already in it, for you to add words around it. Like any page, it can go on any tab, in any menu, and on a QR sign.
The list shows every experience and add-on on this listing. An offer guests do not see yet (switched off, or not in Guest Offers) says so; its card shows in the guide as soon as it is on. Until then guests see nothing in its place, and your preview shows an amber note saying it is hidden from them. A page can hold as many offers as you like.
In the text the offer is a link on a line of its own, named after the offer. A page opened on its own screen (from a QR sign or a search result) shows the offer's card and opens it in the Offers tab to buy. The printed guide, the offline copy and the mobile app show the link, which opens the offer in the guide.
A video can sit between the paragraphs of a page, right at the step it shows — how to light the gas fireplace, which button starts the hot tub.
Each one lands in the text as a link on a line of its own, labelled "Watch the video". Guests see a player there. You can also paste a YouTube or Vimeo link straight into the text on a line of its own, with an empty line above and below — that plays too. A link inside a sentence or a list stays a link.
Under the player there is always a link to the video, for guests whose connection will not load the player. The printed guide and the offline copy show the link; uploaded videos are not saved for offline use.
Cover photos & video on the page is separate: a video there is the page's hero and plays at the top of the page.
You can place photos between the paragraphs of a page, so each step of an instruction has its picture next to it: the lockbox, the breaker panel, which button starts the coffee machine. A page can hold as many photos as you need.
To reorder, use the up and down arrows on a photo, or drag it to another place in the text. The trash button removes it.
Guests see each photo at the width of the text with its caption underneath, and can tap it to see it full screen. Photos in the text are saved with the guide for offline use.
The same Photo button is in the text fields of the built-in cards: Directions to property and Check-in steps, Checkout notes and Additional notes, and During-stay guidance.
Cover photos & video on a page is a separate thing: it is the hero of the page, the gallery guests swipe through at the very top, and its first photo is the picture on the page's card. Use it for a cover photo or a video; use the Photo button for pictures that belong to a particular step.
Emails and text messages that include your check-in or checkout details show a photo's caption in place of the photo.
On the Arrival guide tab you can edit text right where guests read it, without opening the section's editor.
For a built-in card this edits the property's own field, the same one the section editor shows, so the change appears everywhere that field is used. Text that syncs from your PMS cannot be edited here; change it in the PMS.
Parts of a card that Haven builds from your settings (check-in time and method, the checkout task list, quiet hours) are changed with the pencil on the card, which opens their settings. The Pet policy card's text is edited in place with Edit text; Pets allowed itself is switched on under Rules & safety, which the card's pencil opens.
When you import a guidebook that has chapters, Haven keeps them: a chapter with several pages arrives as a menu of those pages, and pages about the area arrive on the Explore tab. See Import a Guidebook.
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