Haven connects to Hostfully natively — one click, no API keys to paste. Hostfully stays your operations PMS and channel manager; Haven is the branded direct-booking site, checkout, guest guide, CRM, and protection on top.
- Sign in to Haven and open Integrations.
- Choose Connect Hostfully.
- Sign in to Hostfully and approve Haven's access. That authorizes your whole agency in one step.
- Every Hostfully property starts importing automatically, and auto-import stays on for listings you add later. Click the ✕ on any row under Your Hostfully properties to leave that one out (it moves to Archived listings and can be restored).
You can also start from Hostfully: open Integrations (Direct channels) in Hostfully, find Haven, and click connect. Hostfully sends you to Haven; sign in (or create your Haven account), approve access on Hostfully, and you land back on Haven's Integrations tab with your properties importing.
- Listing content — titles, descriptions, photos (in your Hostfully order), amenities, house rules, wifi details, check-in/check-out times, and cancellation policy. Fields Hostfully supplies are locked in the Haven editor so the two never drift; Hostfully stays the source of truth.
- Sleeping arrangements — the rooms and beds you set up in Hostfully populate Where you'll sleep on your listing.
- Pricing — your base nightly rate and weekend rate (Friday and Saturday nights, using your weekend adjustment), plus early-bird and last-minute discounts from Hostfully's pricing rules, show on your Haven site alongside the per-night calendar prices.
- Fees and taxes — cleaning fee, security deposit, extra-guest and pet fees, custom fees, and your tax configuration mirror into Haven pricing. Anything Haven can't represent exactly (conditional fees, percent-of-total charges) is surfaced as a notice instead of being guessed.
To change a synced tax in Haven, choose Edit in Haven on the tax editor's Synced from Hostfully pill; see Taxes synced from your PMS.
- Calendar and stay rules — nightly prices, minimum stays, check-in day restrictions, advance-notice (lead time), and your booking window, refreshed within seconds of a change via webhooks and reconciled by a regular poll.
- Reservations — bookings, booking requests, holds, and blocks from every channel Hostfully manages appear on your Haven calendar. Inquiries are tracked without blocking dates (Hostfully keeps selling those nights, so Haven does too). If you cancel or move a Haven-originated booking inside Hostfully, Haven applies the change (including the refund flow) to the Haven booking.
- Guests — your Hostfully guest list joins the Haven Guests tab, so past guests are ready for marketing on day one.
- Guest messages — messages on Hostfully threads arrive in Haven Messages. Under Guest messages on the card, choose Use both to let Hostfully's automated messages reach guests too, or Haven only to make Haven's automations the single automated voice (your own typed replies always go through).
- Upsells — optional Hostfully fees become Haven upsell offers, and extras guests buy through Hostfully are recorded against the stay.
- Reviews — guest reviews from your connected channels import as testimonials you can feature on your site.
- Multi-unit properties — a Hostfully hotel imports as a Haven multi-unit site with each unit type as a bookable listing inside it, grouped under the hotel in the property picker.
- Direct bookings taken on your Haven site are created in Hostfully immediately as BOOKED, so your channels close the dates. A booking request you have not answered yet appears in Hostfully as a non-blocking lead so you see it there too; it only holds the dates if you have turned on Hold dates for pending requests (off by default), and any hold releases automatically when you decline or the request expires. You can answer the request from either side: marking the lead booked in Hostfully approves it in Haven, and declining or closing it there declines it in Haven. If Hostfully's own hold window runs out first, Haven treats that as the decline, so your Hostfully expiry setting is respected. An unanswered request's notes show what the stay would cost if you accept, since nothing has been charged yet; the Stripe charge is recorded on the Hostfully order once the booking is confirmed. Any add-ons the guest bought are itemized on the quote, and the booking carries your Haven reservation code. Date changes and cancellations you make in Haven are pushed to the Hostfully lead too.
- The guest's own message from the request or inquiry form is written onto the Hostfully lead's notes, alongside the booking summary, so you can read what they asked without opening Haven. It is not posted to the Hostfully message thread: every message Hostfully's API can create is a real send attributed to your agency, so putting the guest's sentence there would email it back to them as though you wrote it. The thread fills in as soon as you reply.
- Guest messages you send from Haven — including the automatic guidebook welcome and pre-check-in sends — go out through Hostfully: into the OTA thread for Airbnb, Vrbo, and Booking.com stays, and by email for everything else.
- Rates and stay rules, if you flip a listing's pricing to "Manage in Haven" — Haven then pushes prices, minimum stays, and check-in/out rules back to Hostfully.
- Blocks you create in Haven are pushed as Hostfully blocks; releasing them removes only the blocks Haven created.
Listing content language
Under the connected Hostfully card on the Integrations tab, Listing content language starts collapsed. Open it to keep incoming copy in the language Hostfully already uses, or to translate new updates into one language you choose. Click Sync now on that same card to pull the latest listings, photos, calendars, and reservations without waiting for the next automatic poll. Account-wide pricing rewards such as the direct booking discount live on Listings → gear icon → Property settings, not on this tab.
Hostfully has its own guidebook product; Haven imports its link for reference and runs Haven's guest guide on your own domain. If guidebook auto-send is on, Haven delivers the guide over the Hostfully thread, email, and the Haven inbox — you choose which product your guests see.
Your Haven AI assistant can answer Airbnb, Vrbo and Booking.com guests in their Hostfully thread. A guest who messages you from their Haven guide on a stay that is already in Hostfully gets the same reply, and it is posted into the Hostfully thread. Choose Draft for approval or Send automatically under Communication → Message automations, or in the Guest messages section of the Hostfully card. See AI replies to OTA guests.
Disconnect from the Integrations tab any time. Imported properties stay in Haven, but syncing stops. To fully revoke Haven's access on Hostfully's side, also remove Haven in your Hostfully Integration Zone.