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If you run your business out of OwnerRez, you can keep collecting money there and still take direct bookings on your Haven site. In this mode OwnerRez prices the stay with its own quote engine, the guest pays on OwnerRez's secure payment page, and the booking lands in both systems.
This is optional. By default Haven prices and collects every direct booking through Stripe, and nothing about that changes unless you switch it on.
You need:
Haven blocks the option and tells you which of these is missing, rather than switching on and quietly dropping something. If you add an at-booking add-on later without Stripe connected, guests on your OwnerRez listings won't see it at checkout until you connect Stripe.
With OwnerRez selected, your OwnerRez listings go live, take instant bookings, and accept booking requests without Stripe. Haven stops asking you to connect Stripe unless something still pays out through it:
If neither applies, Stripe is optional. The Payouts page says which case you are in.
It saves as soon as you pick it. The page then leads with your OwnerRez payouts, and the Stripe section folds underneath it, marked Optional or Required for whatever still needs it. Payouts in the sidebar shows the OwnerRez mark. Off on that item means Haven still collects some stays and Stripe setup is not finished.
| Charge | Who collects it | Who refunds it |
|---|---|---|
| The stay, taxes, and fees | OwnerRez | OwnerRez |
| Security deposit | OwnerRez | OwnerRez |
| Add-ons the guest bought on Haven | Haven | Haven |
| Screen & Protect | Haven, billed to you | Haven |
| Guest verification | Haven, billed to you | Haven |
A guest who buys an add-on sees two charges on their statement — one from OwnerRez for the stay, one from you through Haven for the add-on. Everything else is a single charge.
Choose Haven (Stripe) under How guests pay you. Your listings then need a verified Stripe account to take bookings. Bookings already paid through OwnerRez keep their history and keep pointing at OwnerRez for refunds; new bookings go back to Haven's checkout immediately.
A guest says the price won't load. Haven asks OwnerRez for a fresh quote each time. If OwnerRez is unreachable or refuses the dates, the guest sees an explicit message instead of a price. Check the connection under Integrations; a disconnected OwnerRez account sends new bookings back through Haven automatically.
A guest paid but the booking looks pending. Haven waits for OwnerRez to report the payment. That's usually seconds; the guest's confirmation email goes out the moment it lands.
OwnerRez shows "Requirements: Pending" on a confirmed booking. That badge is OwnerRez's own guest checklist, not the booking's status. Guests who pay from Haven go straight back to their Haven guidebook, so Visit Guest Portal usually stays unticked. Authorize Security Deposit stays open unless you take a deposit in OwnerRez. Neither affects the booking, which OwnerRez shows as Confirmed.
A guest paid and the dates were gone. Rare, but possible if two people paid at once. The money is with OwnerRez, so you'll need to refund that guest there — Haven flags it rather than pretending it can reverse a charge it never took.
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