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Every listing has a guest guide. Some listings need more than that: a cleaners' guide with the closet codes and the turnover checklist, an owner's manual for the people who own the place, a long-stay guide for the tenant who stays a season. Each is its own guidebook on the same listing, with its own pages, its own link, and its own shortcode for your messages.
Open Sites → Guidebooks (/host?tab=guidebooks). The list shows one row
per listing, the way Group sites shows one row per site. Edit on the row
opens the guest guide — the listing's default guidebook. Open a row and you
see every guidebook that listing has:
{guidebook_url} shortcode point at, and
it cannot be deleted.The grid/list toggle in the toolbar switches back to the one-card-per-listing view if you prefer it.
Press New guidebook in the toolbar (or the + on a listing's row), pick the listing if you have several, and give it a name. A name is all it needs. From the name Haven makes:
…/guide/cleaners-guide beneath the listing's guide, on the
same domain the listing uses;{cleaners_guide_url} — that stands for that link in
your emails and messages.The link and the shortcode stay the same when you rename the guidebook later, so anything you have already sent keeps working.
A further guidebook opens in its own, smaller editor: the phone preview on the left, and beside it Add page, Pages, and Guide layout & tabs. Everything you can do in the guest guide's Arrival tab works here the same way — add pages of any kind, group them into menus, press and hold a card in the phone to rearrange it, tap a card's pencil to edit it.
What a further guidebook does not have is its own copy of the listing's facts. Wi-Fi, directions, the address, contacts and house rules are the listing's, so the built-in cards for them show the same thing in every guidebook. A new guidebook starts with just Contact and Add to Home Screen on; turn others on from Guide layout & tabs or Add page, and the pencil on any built-in card opens the listing editor's section for it in a new tab.
Wi-Fi, Check-in and Directions cards are for guests with a stay. Haven shows those three only to a guest whose booking is inside the arrival window, in every guidebook. A cleaner or an owner has no booking, so they never see them, even though you do in your preview. For readers like that, put the Wi-Fi, the way in and any codes on pages of the guidebook.
The guest guide still opens the whole listing editor, as before. Edit on the listing's row opens that same editor, and so does Edit on the guest guide once the row is open.
In the listing editor's Arrival tab, the picker above the phone shows which guidebook you are editing. Open it to switch between the guest guide and the listing's other guidebooks without leaving the editor, or choose New guidebook for this property to make one and start editing it there. Picking a further guidebook swaps in its own pages, layout, link and shortcode beside the phone, with the same Add page tile for new pages, menus and built-in cards, and the same Arrival simulator on top: click a step (Booked, Details unlock, Check-in, Checkout…) to see what that guidebook shows at that point in a stay, including what stays hidden until the arrival window opens. Pick Guest guide to go back. Opening any of the guest guide's section editors (Check-in, Wi-Fi, Checkout and the rest) switches the phone back to the guest guide, since that is what they edit — and so does the pencil on a built-in card (Wi-Fi, Contact…), which here opens the listing's section right in the editor rather than in a new tab.
A guidebook has three levels: a menu, the sub-menus in it, and pages. A turnover guide usually wants all three (Closing tasks → Locking up → Lock all doors). What works:
The icon picker has room and turnover icons for these menus: bed, bath, sofa, camera, checklist, cleaning and laundry.
The link is open: anyone who has it can read the guidebook, with no email gate and no reservation, even when your guest guide asks for an email. Share it from the editor's Share this guidebook card, from the row's share icon on the Guidebooks list, or by putting the shortcode in a message.
Because the link is open, treat a code you write in a further guidebook the way you would treat it in a message to your cleaner: anyone the link is forwarded to can read it.
A further guidebook is kept apart from the guest guide. Its pages never appear in the guest guide, the guest AI chat, your listing's search profile, reel ideas, or the page links offered in guest emails. It also leaves out what only a guest needs: the prompts to sign in to a booking, the "unlock your arrival details" card, your other stays, and Print this guide (printing covers the guest guide only).
The shortcode is the useful part when you have several listings. Give the
cleaners' guide the same shortcode on every listing — Haven suggests the
same one from the same name — and one message template with
{cleaners_guide_url} in it sends each listing's own cleaners' guide.
Shortcodes work anywhere the Shortcodes pill appears: CRM emails and
SMS, broadcasts, messages from the inbox, and automations. The guidebook's
link resolves for the listing the message is about; in a message with no
listing the token stays as written.
You can change a guidebook's shortcode in its editor under Share this guidebook. It has to be unique on that listing and cannot be one of Haven's built-in tokens.
A further guidebook is not sent to guests on its own. To get a cleaners' guide to your cleaner without pasting the link each time, put it in a team automation under Communication → Tasks → Automations:
A listing that has no guidebook under that shortcode sends the message with nothing in its place, so write the sentence to read well either way, or give every listing the guidebook.
Open More options at the bottom of the editor and choose Delete guidebook, or use Delete in the row's menu on the Guidebooks list. Every page in it goes with it, and anyone holding the link sees nothing. The listing's guest guide is never affected — it has no delete.
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