Branded Merchandise (Tees, Totes, Bottles, Mugs, Hats)

Merchandise is branded physical goods you order for your own properties: tees, tote bags, steel water bottles, coffee mugs, cuffed beanies, and trucker caps carrying your logo and name. You design them in the dashboard from the brand your site already uses, Haven's print partner (the same one that prints your business cards and acrylic signs) produces them, and they ship to the address you enter.

Merchandise is not an upsell by itself. A design never appears on a property page, at checkout, or in the guidebook on its own. You buy it, and you decide what to do with it: stock it in the property, hand it to guests, or ship a piece to a past guest as a thank-you. When you want visitors to buy a design from your website, you link it to a store item — see Selling a design in your website store.

To sell anything else to guests (late checkout, a chef dinner, paddleboards, a retreat), use native Experiences and Add-ons.
To let guests buy third-party marketplace products, see the optional Host Co store.

Why hosts order merchandise

Make the stay feel special. A branded mug on the counter, a tote by the door, or a tee folded on the bed reads as a gift, not a rental.
Encourage rebooking. Every item can carry your own website address (and a QR code on printed items), so the piece a guest takes home points back at your direct booking site rather than an OTA.
Brand awareness. A tote or cap worn around town is a walking referral. Hosts with a group site put the brand on everything, so every listing shares one look.
Welcome and thank-you gifts. Leave one in the property for arriving guests, or ship a piece directly to a past guest's home after their stay.

Where to find it

Host Dashboard → Grow your brand → Merchandise (/host?tab=merch).

The page has an All products pill, one pill per product (Tee, Tote bag, Water bottle, Coffee mug, Beanie, Trucker cap), and an Orders pill with your order history. Pick the listing or group site the merchandise belongs to at the top; the design pulls that site's logo, colors, and name.

You need at least one listing. Merchandise pulls the logo and colors from that site's brand, so set those up first under Grow your brand → Brand if the preview looks empty.

What you can order

Product	How it prints	Options
Unisex tee	Direct-to-garment front print	Many colors, sizes S to 3XL
Tote bag	Direct-to-garment front print	Several bag colors
Water bottle	UV-printed wrap on a 17 oz steel bottle	One design faces out
Coffee mug	Full wrap on an 11 oz ceramic mug	Design prints on both sides; colored inside and handle
Cuffed beanie	Embroidered on the cuff	Thread colors matched to your ink
Trucker cap	Embroidered front panel	Two-tone cap colors

Embroidered items stitch text in the closest thread color. On Auto, a full-color logo keeps its own colors (the print partner reduces it to a few threads). Pick a thread color (Primary, Secondary, White, Black or Custom — custom colors snap to the nearest thread) and the logo stitches in that thread too; turn off Stitch logo in one thread to keep the logo's colors.

The preview outlines each item's printable area with a dotted line: the print partner's exact area (a 12 × 16 in tee front, 10 × 10 in tote, 5 × 1.75 in beanie cuff, 5.5 × 2 in cap front, and the facing side of a mug or bottle). Drag the design (or select it and use the arrow keys) to place it anywhere inside that area; it snaps to center as you pass it, and Re-center puts it back. On a mug, both printed sides move together.

How to design a piece

Open a product pill (or click a product from All products).
Artwork layout — pick a template: Logo (just your mark), Logo + name (stacked), Lockup (logo beside the name), Wordmark (your name in your brand font), or Badge (a round seal).
Ink color — Auto picks a color that reads well on the product color; or force your brand's Primary or Secondary color, White, Black, or Custom (any color you pick).
Logo — show or hide it, resize it (S / M / L), or upload a different logo for this one item without changing your site brand.
Name and tagline — the site name is used by default; override it or add a short tagline.
Website line and QR — print your own domain on the item and, where the product supports it, a QR code that opens your booking site. Haven never prints its own name on your merchandise; if your site still lives on a Haven address, the website line is left off until you connect a custom domain.
Pick the product color, size (tees), and placement where the product offers more than one, and switch the preview view (flat, on a model, close-up) to check how it looks. A color struck through is out of stock with the print partner right now (for example the all-black trucker cap): it can't be picked or ordered, and it comes back on its own as soon as the partner can ship it again. A design you already saved in that color keeps it, but the Order button stays off until you choose a color that ships.

Designs autosave per product and per site, so you can come back and reorder the same piece later.

How ordering works

Click Order on the piece. Ordering opens a checkout window with a live price summary and a short form:

Choose a quantity from 1 to 50. Merchandise is priced per unit, so ordering one item for one guest is fine.
Enter the ship-to address. Haven pre-fills the property's address (or your accounting profile). You can replace it with any US address, including a guest's home if you are sending a thank-you gift. Add an email for delivery updates.
Choose a shipping method. Once the address is complete, Haven quotes the available delivery options and estimated dates automatically.
Confirm where it ships. Haven reads the name and address back and flags a street line that looks incomplete. Check the box confirming it's correct and complete: a package the carrier can't deliver because of a wrong or incomplete address can't be refunded or reprinted.
Approve the proof. The item prints exactly as shown, so check spelling, logo, and the website line. Approved design errors are not refundable.
Confirm & pay through secure Stripe checkout. You return to Haven and the order appears under Orders.

The total is the print cost plus shipping, both shown before you pay. You pay for merchandise yourself; nothing is charged to a guest.

Shipping is US-only today. Orders ship to United States addresses, whether that is your property or a guest's home.

Selling a design in your website store

A design can also be sold to guests as an item in your website store, so a visitor can buy the mug or tote they saw in the property without booking a stay.

Open the design once on the Merchandise tab so its preview is saved. Only designs that have been opened there can be linked.
Under Grow your brand → Upsells, create or edit the item you sell it as — a flat-priced add-on with Sell on the website store without a stay switched on — and pick the design under Merchandise design. The editor shows the preview guests will see.
The store card on your website, the item's detail view, and the visitor's bag then show the real preview of the design on the product — your artwork on the colour and placement you saved — instead of the item's cover photo. Change the design on the Merchandise tab and reopen it there to update the preview.

A paid order arrives like every other store order: you are emailed when it is paid, and you fulfil it yourself by ordering the pieces under Merchandise and shipping them to the guest. Haven's print partner does not ship store orders straight to guests. Choose None under Merchandise design to go back to the cover photo.

Track your orders

The Orders pill lists every order on your account, newest first, with the product, color, size, quantity, total, and ship-to address. Printed cards and acrylic signs you ordered from Guest Assets are listed here too, and the same list appears under Guest Assets → Orders. Orders move through Order received, Printing, Shipped (with a tracking link), Delivered, Returned or Needs attention (the Haven team is notified and will be in touch), Refunded (the print partner couldn't process payment on Haven's side, so nothing was printed and you were refunded in full; order again anytime), and Canceled. Statuses come from the print partner and refresh when you open the tab, and you get an email at each step: printing started, shipped with tracking, delivered, or a problem.

Merchandise vs. upsells vs. Host Co

	Merchandise	Native upsells (Experiences & Add-ons)	Host Co store (optional)
What it is	Branded goods you order for your properties and guests	Things you sell guests around the stay	A third-party marketplace guests can buy from
Who pays	You	The guest, through your Stripe account	The guest, on Host Co
Fee	Print cost + shipping	0% Haven commission	Host Co's marketplace commission
Where guests see it	In the property or in the mail; online only as a store item you link a design to	Property page, checkout, and the guidebook after booking	Property page Guest Offers and the guidebook
Who fulfills	Haven's print partner ships it to you; you ship a store order on to the guest	You	Host Co and its partners