Host Dashboard Overview

Your Host Dashboard is the central hub for managing your properties, bookings, and account. The left sidebar is the map: Calendar, Communication, Analytics, Sites, Marketing, Payouts, then three collapsible groups — Grow your brand, Tools, Settings — and the quick links Communities, Feature Requests, Help articles, and Refer & Earn. Until you submit it, an optional Referral survey sits just above Refer & Earn. Haven partners also see Partner dashboard there. Most pages have a row of pill tabs along the top that switches between views; those are listed below so you always know where something lives.

Where everything lives

Sidebar row → pill tabs on that page (if any). The address bar updates as you click, so any view can be bookmarked — see Tab URLs.

Sidebar	Pill tabs on the page	What it's for
Calendar	Schedule · Inbox · Bookings	Schedule = multi-property calendar; Inbox = booking requests and other action items; Bookings = every reservation in one table. This is what /host opens on
Communication	Message automations · Inbox · Contacts · Guest forms · AI knowledge	Automatic stay mail, guest conversations (direct + AI-answered), your guests as a phone book, poll/guest-form responses, and what the AI concierge knows
Analytics	Analytics · Session replays · Chats · Settings	How guests find and use your direct sites: traffic, sources, the booking funnel, session replays and graded guest-AI chats — see Site Analytics
Sites → Group sites	—	Group booking sites and the create wizard. The row reads Your Site when you have exactly one. When you have none, it stays Group sites and sits under Listing sites
Sites → Listing sites	—	One card per listing; open it to edit the listing, its calendar, or its site
Sites → Guidebooks	—	Every listing's guidebooks — the guest guide and any further ones (a cleaners' guide), to share, preview, edit or add to
Marketing (secondary rail)	Overview (CRM Performance · Review · Sends · Ad Performance) · Audience · Campaigns (Broadcasts · Automations) · Forms · Ads · Creative · Media Library · Tracking	Audience, campaigns, forms, ads, creative, the media library and tracking pixels in one hub
Payouts (secondary rail)	Money flow · Payouts · Stats · Performance · Reports · Tax rules · Tax obligations	Stripe deposits, revenue stats, business performance and the report builder, tax line items and filing summaries — see Performance Overview
Grow your brand → Tips	—	Your prioritized optimize-your-Haven checklist, plus getting-started walkthroughs until bookings arrive
Grow your brand → Brand	Brands · Site assignments	Your brand library, including looks set straight on a site (listed under On your sites, not saved yet, save one to reuse it anywhere), and which site uses which brand, plus a shortcut to each collection site's Layout settings
Grow your brand → Guest Assets	House Manual · Business Cards · Property Sign · Scan Spots · Guest portal access · Orders	Printable and QR guest assets
Grow your brand → Upsells	Upsells · a pill per PMS with synced upsells · Gift cards & credits · Host Co	Experiences, add-ons, quote requests and fulfillment; gift cards sold and stay credits given; optional Host Co store
Grow your brand → Loyalty & referrals	—	Opt-in points program: guests earn on every direct booking and spend them as a discount on the next stay, plus guest referrals — see Loyalty Points
Grow your brand → Haven Services	—	Order photography or styling through Haven
Grow your brand → Shared Page Content	Local guides · FAQ library · Blog library	Reusable page content attached to any property or group
Tools → Guest Insights	—	Themes surfaced from private guest feedback
Settings → Clients (partner mode)	Clients · Subscriptions · Costs	Linked client accounts and billing coverage; each client's Haven plan and who pays for it; what each client costs you
Settings → Account & Profile	Notifications · Account · Profile · Team · AI assistant	Notification recipients; sender email, appearance (light / dark), partner mode, login & sessions, close account; public host photo and bio; Team = seats, roles and invites; AI assistant = Your voice (how Haven's AI sounds in guest messages and in reels)
Settings → Subscription	—	Plan, next invoice, Stripe customer portal
Settings → Trust & Safety	Guest verification · Rental agreements · Damage protection	Guest ID checks, agreement templates and signature status, and guest screening / damage coverage (account owners)
Settings → Domains & Email	Domains · Email	Haven subdomains and custom domains; mailboxes and forwarding
Settings → Integrations	—	PMS / channel-manager connections and sync
Settings → Smart Devices	Devices · Smart locks · Thermostats · Smart TVs	Every connected lock and thermostat, account-wide guest-code and climate defaults listings inherit unless they keep their own, and linked Haven TVs with each listing's TV backdrop photos and videos
Settings → Widget (optional)	—	Embed Haven booking into a site you already run
Communities · Feature Requests · Help articles · Partner dashboard	—	Quick links at the bottom of the sidebar. Partner dashboard appears only for Haven partners and opens the partner console. Refer & Earn sits in the footer. Until you submit it, an optional Referral survey sits just above that button.

Partners see Settings → Clients only on their own account, and Subscriptions and Costs only as the account owner. Team is hidden for Viewers and while switched into a client account.

On a phone

On a phone, Haven opens in its mobile view, and every dashboard link lands there. It has four tabs:

• Home — booking requests, tasks, and upcoming stays
• Sites — your listing sites and group sites, each listing's calendar, and the mobile listing editor (photos, amenities, arrival, pricing, rules and more)
• Messages — guest conversations
• More — Payouts, Team, Notifications, Notification settings, and Subscription

Everything else in the table above — Marketing, Brand, Domains & Email, Integrations, Guest Assets, the group site editor and the rest — is on a computer. A link to one of those pages opens Home on your phone, with a short note naming the page and saying it is on a computer. Open the same link on a laptop or desktop to use it. There is no desktop mode on a phone.

The first time you open Haven on a phone, a short sheet shows what the phone is for (reservations and booking requests, guest messages, calendars, payouts and notifications) and what is on a computer (full listing and site editing, account setup and integrations, guests and CRM, marketing, brand, domains and advanced settings). It has your dashboard link to copy for your computer. Tap Got it and it does not come back on that phone.

The mobile view is only for signed-in accounts. Signed out, a phone gets the same Haven site a computer does, and signing out on a phone lands on the Haven homepage.

Header and Actions

At the top of the dashboard you'll find:

• Host Dashboard title
• Create Listing — Add a new property to your portfolio
• Create Multi-Unit Site — Organize multiple properties onto one branded booking site
• Search (⌘K) — Press ⌘K (Ctrl+K on Windows) to jump to a tab, listing, or help article, or ask a question
• Haven Assistant — The bar pinned to the bottom of every Host page. Ask about your listings or tell it what to change; it can do the same things on every page, for any of your listings, so "for Cocoa Tea Villa, block off this weekend" works right from the dashboard. The conversation stays open as you move from page to page, so you can follow its directions step by step; the down arrow minimizes it, and clicking into the bar (or the orb) brings it back. In a new browser tab, clicking into the bar reopens your most recent chat, scrolled to the latest message — scroll up for the rest of it. The clock icon in the bar is History: every saved chat, newest first, to switch to; New chat starts fresh; the trash icon on a chat deletes it, and Delete all chats at the bottom clears them all. Ask it to open a calendar ("open the calendar", "jump to the Dock House calendar") and it gives you a Go to Calendar button to that listing's Calendar; with several listings it asks which one first. The phone icon next to the bug icon reaches a person on the Haven team: confirm your phone number and they reply in the bar, by text and email, or call within 24 hours — your chat with the assistant goes along so you don't repeat yourself (see Talk to a Person at Haven). You can also call or text 978 604 0522.

Review Haven

Open the account menu (your avatar, top right) and choose Review Haven to rate Haven and write a short review at /review-haven. It is private unless you tick Publish, which puts it on bookwithhaven.com/reviews under your first name and last initial. Come back to the same page any time to edit it or unpublish it. After you save, you can also post it on Google.

Calendar

Calendar, the first row in the sidebar, gives you a bird's-eye view of your business (it is the default view when you open /host).

Property Filter (multi-property hosts)

If you have more than one property, a dropdown appears so you can filter by:

• All properties — See everything together
• Individual property — Focus on one property

When a single property is selected, you get quick links to Edit calendar and Edit listing.

Inbox

On Calendar, Inbox sits next to Schedule. It is the list of action items that need your attention (not Communication → Inbox, which is guest messages):

• Create your first property — When you have no properties yet
• Complete setup for a property — When a property exists but isn't ready to accept bookings
• Accept or reject pending bookings — When guests have requested reservations
• Complete setup for additional properties — When some properties are ready but others aren't

Filter the list by type (Inbox, Upsells, Guest activity, Setup) or by status. Sort by Date received (newest first, the default) or Stay dates (soonest check-in first). Unread items are bold, like iOS Messages — opening one marks it read (and unbolds it) without removing it. New activity on the same item makes it unread again. Each item still stays until the work is done.

Calendar / Schedule

Schedule (next to Inbox on Calendar) is the multi-property calendar. You can:

• View reservations, blocked dates, and promotions across all (or filtered) properties
• On the month grid, each chip shows the guest name and the booking-source logo (Airbnb, or your PMS when the channel is unknown). Color is the property.
• The pills above the calendar name each listing and carry its color. Click a pill to show only that listing — the same click opens its color picker — and click more pills to add them. Highlighted pills are the ones the calendar is showing. The × on a highlighted pill drops that listing, and Clear shows every listing again. Month and Timeline both follow the filter. Back to automatic in the color picker returns that listing to its assigned color.
• A gold loop beside the name means a repeat guest; a green check or red flag is your own verdict on them. See Guest Profiles, Repeat Guests and Verdicts.
• Click dates to see details or manage availability
• Navigate by month

To manage pricing and availability in plain language (e.g. "Block Dec 24–26 on Dock House", "Add 10% weekly discount"), ask the Haven Assistant bar at the bottom of any Host page; on a listing's Calendar it applies to that listing unless you name another. See Calendar AI Assistant for details.

Sites

Manage group booking sites and listing sites. Opening Sites lands on Group sites first when you already have at least one; if you have none yet, it lands on Listing sites and Group sites sits under that row.

Group sites

• Organize multiple properties onto one group booking site (e.g., “Lakefront Cabins”)
• Create sites from the empty state under Sites → Group sites
• When you have no group sites, the row is labeled Group sites (same as when you have more than one) and sits under Listing sites
• When you have exactly one group site, the sidebar and page header read Your Site
• Expand to view and manage all your multi-unit sites
• Sites can share settings across member properties where Haven supports it

Listing sites

• Expandable card showing your property thumbnails
• Click any property to go to its edit page
• Create a new property from the empty state when you have none
• Each property card shows status (e.g., ready for bookings, setup incomplete)

Listing settings

Sites → Listing settings (/host?tab=listing-settings) is every listing's settings in one grid: one row per listing, one column per setting, grouped as Rates & fees (nightly rate, weekend rate, currency, cleaning fee, short-stay cleaning fee and length, pet fee and how it is charged, extra guest fee and guests in the rate, linen fee, resort fee, service fee, fee name), Discounts (weekly, monthly, early-bird, last-minute and trip-length discounts with the days or nights that trigger them, direct booking discount, discount codes), Policies (cancellation policy, payment schedule, security deposit), Stay rules (min and max nights, gap nights, max guests, pets allowed, max pets), Booking (instant book, advance notice, same-day cutoff, booking window, same-day turnover, check-in and check-out times, check-in and check-out days, unanswered requests expire, hold dates for requests, linked calendars), Check-in (times, access type, keys, greeting, early and late check-in), House rules (events, quiet hours, photography, agree to rules), Safety (the safety notes guests see), Trust (ID verification, rental agreement, those steps on OTA bookings, Screen & Protect on OTA, selfie match, returning guests skip ID, fee payer, when the agreement is signed), Guidebook (access, unlock window, auto-send and reminders, tap to call, weather unit), Display (prices in the date picker, hide price breakdown, hide offers section, OTA savings, taxes before checkout, clock, discovery survey, reviews, gallery, translation) and Listing (accepting bookings, visibility, search engines, language, iCal export links). Opening the tab collapses both sidebars to their icon rails so the grid has the width; the rail edge opens them again, and leaving the tab puts the main sidebar back. Hover a listing's name for View listing (the public page, in a new tab) and Edit listing (the property editor).

• Edit a cell in place: switches and choices save as you change them; a typed number saves when you leave the cell or press Enter (Escape puts the saved value back). The Saving / Saved pill confirms each save.
• Some columns are one value for the whole account (fee name, how soon unanswered requests expire, hold dates, OTA savings, taxes before checkout, clock). Every row shows that value, and changing any row changes it for the account.
• Discount codes, linked calendars, and iCal export links open their editors from the cell. They are not a single number you stamp onto rows.
• Change some cells at once: press on a cell and drag down the column (or across columns), ⌘/Ctrl-click cells to add them one by one, or Shift-click to pick everything from the last cell you clicked. Clicking a column's name picks the whole column. Then Set value on the bar at the bottom (or Enter) opens one editor for just those cells; Esc lets them go.
• Change many listings at once: tick the rows (or Select all), then Edit settings on the bar that appears. Tick each setting to change, enter the new value and Apply. Only the ticked settings change. That writes each listing's own value. A listing you add later does not keep following it. The menu on a column header (Set for selected / Set for all shown) opens the same editor for that one setting.
• Applying the service fee or the direct booking discount to every listing also becomes the starting value for a listing you add later. Changing one listing does not.
• Find a setting above the grid shows only the columns that match ("cancel", "early bird", "deposit", "pets"); Filter listings narrows the rows by listing name; the chips show one group of settings at a time. Searching the dashboard for a setting's name lands on its column.
• A cell with a lock cannot be edited here: hover it to see why. A connected PMS or PriceLabs owns that field (change it there), or the listing follows another listing's calendar. A bulk change skips locked cells and tells you how many before you apply; if a listing refuses a change (for example a currency that cannot change after a paid booking), the rest still save and the message names the listing.

Guest Assets (Grow your brand)

• House Manuals, business cards, and rebooking signs, plus other printable assets for your properties — pills for House Manual, Business Cards, Property Sign, Scan Spots, Guest portal access, and Orders

Upsells (Grow your brand)

• Native experiences and add-ons — packages, retreats, and checkout extras you sell yourself with 0% Haven commission. Offer them before booking, at checkout, and in the guidebook. Quantities, real inventory, scheduling, quote requests, and a fulfillment queue are built in. See Experiences and Add-ons.
• Quote requests inbox — reply to guest requests for custom-priced offers like provisioning. See Provisioning and quote requests.
• Fulfillment queue — everything sold, grouped by the day it is due, with statuses. See Fulfilling upsells.
• AI setup and website import — describe an offer in a sentence, or import from any website.
• Optional Host Co store — connect an existing Host Co store (or create one) so Host Co products appear on property pages and in the guidebook. See Host Co store.
• Rename the guest-facing Offers label to match your brand (defaults to "Guest Offers")

Referrals

• Use Refer & Earn in the sidebar footer to open your referral sheet
• Until you submit it, an optional Referral survey sits just above Refer & Earn
• Share your unique referral link to invite other hosts
• Earn 2 free months when your referral goes live; your referral earns 1 free month

Integrations (Settings)

Connect your Property Management System (PMS) to sync property details, pricing, availability, and reservations with Haven.

• Connect a PMS — Hospitable, Lodgify, Hostfully, OwnerRez, Guesty, and Track connect natively, with Hostaway coming soon
• View mapped properties — See which Hospitable properties are linked to which Haven properties
• Sync details — Click any mapped property to see what was synced (property data, calendar pricing, min-stay rules) and when
• Manual sync — Click Sync now on the connected integration card to pull the latest data from that PMS at any time, including new listings when Auto-import is on. Without it, calendars refresh about hourly and listing photos about daily (plus partner webhooks)
• Synced properties show a "Synced" badge with the provider's logo on their property cards

For full details, see PMS Integrations Overview.

Payouts

Open Payouts in the sidebar for Stripe deposits, Stats, tax settings, and filing summaries — a second sidebar lists Money flow, Payouts, Stats, Tax rules, and Tax obligations (on a phone, More → Payouts shows your balance and deposits; the other views are on a computer):

• Money flow — how guest payments become payouts: fees, taxes, and what lands in your bank.
• Payouts — Stripe Connect balance and scheduled bank deposits. See Scheduled Payouts.
• Tax rules — add lodging, sales, occupancy, and VAT/GST line items per property or group. This is where tax settings live. See Taxes.
• Tax obligations — tax collected by jurisdiction, filing summaries, and CSV exports.
• Stats — revenue and booking metrics (details below).

Stats

Key metrics and visualizations. Stats lives under Payouts in the sidebar — open that section and select Stats.

Overview Stats

Summary cards show:

• Properties — Number of active properties (opens Sites → Listing sites)
• Upcoming reservations — Count of future confirmed bookings (links to Calendar)
• Billing — Subscription and payment status (links to Billing & Subscription under Settings)

Clicking a card navigates to the relevant tab.

Charts

• Property Revenue Chart — Revenue breakdown per property
• OTA Savings Chart — Estimated savings from going direct vs. using marketplaces

Settings (sidebar)

Open Settings in the left sidebar to choose a subsection (the full row list, with each page's pill tabs, is in Where everything lives above).

Subscription

• Plan & subscription — Choose Starter, Growth, or Pro (monthly or annual), change plans, or cancel
• Next invoice — Base plan, property add-ons, proration, and active discounts
• Damage protection usage — Truvi screening and completed-stay nights (billed monthly, separate from annual base-plan cadence)
• Stripe customer portal — Update payment method and view past invoices

Direct bookings require an active paid subscription and a verified Stripe Connect account. See Subscription Billing for plan pricing, what counts as a billable property, and how upgrades, downgrades, and cancellation work.

Damage Protection

For account owners:

• Guest screening and damage protection, powered by Truvi
• One account-wide setup across your properties
• Choose who pays for protection — host invoice vs. guest checkout line item
• Configure default actions for flagged and rejected bookings
• Report guest damage through the incident flow when needed

See Damage protection and the Damage protection FAQ for full details. For government ID verification and the other guest-security tools, see Guest security options.

Public Profile

• Add a display name, photo, and bio shown to guests on your property pages
• Edit under Settings → Account & Profile → Profile or see Public Profile for full details

Dark Mode

• Choose System, Light or Dark under Settings → Account & Profile → Account → Appearance
• System (the default) follows your browser or computer — turn on dark mode in Chrome or your operating system and the dashboard follows
• Applies to the dashboard and every editor in that browser, and to the Haven mobile app in that browser; set it again on another computer or browser
• Your guest sites, emails and the editor's live previews always keep the look you designed

Team Access

• Invite people to help run your account, as a Manager (can make changes) or a Viewer (read-only) — seats are account-wide
• Link another Haven account you manage, or give someone else access to yours
• Edit under Settings → Account & Profile → Team (partners manage linked clients under Settings → Clients), or see Team Access and Managing Client Accounts for full details

Tab URLs

You can bookmark or share links to specific tabs:

• /host — Calendar (default; also /host?homeSub=overview)
• /host?tab=home&homeSub=performance — Analytics; add &perfView=replays|chats|settings for its other views
• /host?tab=tips — Grow your brand → Tips (older homeSub=tips links land here)
• /host?tab=payouts&paSub=performance — Payouts → Performance (business reporting); /host?tab=payouts&paSub=reports opens the report builder (/host?tab=performance still lands here)
• /host?tab=collections — Sites → Group sites (labeled Your Site when you have exactly one)
• /host?tab=listings — Sites → Listing sites
• /host?tab=guidebooks — Sites → Guidebooks
• /host?tab=listing-settings — Sites → Listing settings (every listing's settings in one grid, with bulk edit)
• /host?tab=guests&marketingSub=home|guests|campaigns|forms|ads|creative|content|advanced — Marketing (Overview · Audience · Campaigns · Forms · Ads · Creative · Media Library · Tracking); add &marketingHomeSub=crm|review|sends|ads on Overview or &emailsSub=broadcasts|automations on Campaigns (/host?tab=emails is a legacy URL that redirects here)
• /host?tab=messages — Communication → Inbox; &msgView=booking for Message automations, &msgView=contacts for Guests, &msgView=polls for Guest forms, &msgView=ai for AI knowledge (&emailsSub=booking on Campaigns still lands here)
• /host?tab=payouts&paSub=fees|payouts|stats|performance|reports|tax-rules|obligations — Payouts secondary rail (Money flow · Payouts · Stats · Performance · Reports · Tax rules · Tax obligations; &expand= works too)
• /host?tab=brand — Brand (&brandSub=settings for Site assignments)
• /host?tab=documents — Guest Assets
• /host?tab=bundles — Upsells (&expand=host-co for the Host Co store)
• /host?tab=loyalty-points — Loyalty & referrals
• /host?tab=services — Haven Services
• /host?tab=page-content&contentSub=local-guides|faqs|blog — Shared Page Content
• /host?tab=guest-insights — Tools → Guest Insights
• /host?tab=clients — Settings → Clients (partner mode); /host?tab=clients&clientsSub=subscriptions for Subscriptions (each client's Haven plan and who pays for it); /host?tab=clients&clientsSub=costs for Costs (/host?tab=client-costs still lands there)
• /host?tab=account-security — Settings → Account & Profile; &accountSub=notifications|account|profile|team|ai for the pills (ai is AI assistant, which opens on Your voice; add &voice=messages|social for a side) (/host?tab=account-security&accountSub=team and /host?tab=account-security&accountSub=profile; the older /host?tab=team-workspaces and /host?tab=host-profile still land on Team and Profile)
• /host?tab=billing — Settings → Subscription
• /host?tab=trust&trustSub=protection — Settings → Trust & Safety → Damage protection (account owners); /host?tab=damage-protection still lands there
• /host?tab=trust&trustSub=agreements&raSub=library|pending|signed|settings — Settings → Trust & Safety → Rental agreements; /host?tab=rental-agreements still lands there
• /host?tab=trust&trustSub=verification&gvSub=results|settings — Settings → Trust & Safety → Guest verification (Results · Property settings); /host?tab=guest-verification also lands there
• /host?tab=trust&trustSub=deposits&sdSub=holds|settings — Settings → Trust & Safety → Security deposits (Holds · Property settings); /host?tab=security-deposits also lands there
• /host?tab=domains&domainsSub=domains|email — Settings → Domains & Email
• /host?tab=integrations — Settings → Integrations
• /host?tab=booking-widget — Settings → Widget (optional)
• /host?tab=communities, /host?tab=feature-requests, /host?tab=help — quick links

Related Articles

• App Navigation Map — every destination and action in the app, with the exact click path and link
• Performance Overview
• Subscription Billing
• Team Access and Managing Client Accounts
• Sites and Properties — Glossary
• Dashboard Tour and Setup Checklist
• White Glove Onboarding
• Creating Your First Property
• Visibility and Publishing a Property
• Delete or Archive a Property
• Guest CRM Overview
• Loyalty Points
• Property Setup Overview
• PMS Integrations Overview
• Understanding Pricing
• Managing Bookings
• Guest security options
• Stripe Setup
• Taxes
• Scheduled Payouts
• Referral Program
• Public Profile
• Experiences and Add-ons
• Host Co store (optional)
• Document Builder
• How to Report a Bug or Issue to Haven