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Host Co is an optional integration, not Haven's built-in upsell product.
If you already have a Host Co store — or you want Host Co to source and fulfill local products and services for you — you can connect it so those items appear on your Haven property pages and in the guidebook. Guests browse them on Haven and complete the purchase on Host Co. Host Co handles payments, scheduling, and fulfillment. You earn Host Co's commission on those sales; Haven does not take a cut of Host Co transactions.
Native Haven upsells are separate. Experiences and add-ons you create in Haven (packages, retreats, late checkout, hot-tub fees, and so on) are sold through your Stripe account with 0% Haven commission. They do not use Host Co. See Experiences and Add-ons.
Name note: Hosts sometimes call this surface "Guest Offers" or "Guest Store." Those are guest-facing labels (and you can rename them). They are not the same thing as native experiences and add-ons under Upsells.
| Native experiences & add-ons | Host Co store | |
|---|---|---|
| Who it's for | Anyone selling their own packages, extras, or retreats | People who already have a Host Co store, or who want Host Co to fulfill local partner products |
| Who fulfills | You | Host Co / its local partners |
| Who the guest pays | You, through Haven Stripe checkout | Host Co |
| Haven commission | None | None (Host Co's marketplace commission still applies) |
| Where guests see it | Property page / checkout / guidebook Offers | Property page Guest Offers section and guidebook Offers, when connected |
Most properties only need native experiences and add-ons. Connect Host Co when you specifically want that marketplace on Haven.
Neither of these is Merchandise. Merchandise (Grow your brand → Merchandise) is branded tees, totes, bottles, mugs, and hats you order for your own properties and guests; you pay for it and guests never buy it online. See Branded Merchandise.
When a store is linked to a property, guests can discover Host Co's catalog of local products and services, for example:
Do not use Host Co for extras you fulfill yourself (a chef you hire, your own hot tub). Create those as native add-ons or experiences so the money comes to you through Stripe with no marketplace commission. Early check-in and late checkout work from either place: see the next section.
If your Host Co store sells early check-in or late checkout, a guest who buys one gets that time on their reservation, the same as one who buys a native add-on.
When Host Co reports the purchase as paid, Haven finds the guest's reservation and changes its time:
If Host Co refunds the item, the reservation goes back to your listing's usual time.
How the reservation is found. Host Co tells Haven which store sold the item, who bought it and the date they asked for. Haven looks for a confirmed reservation at a property linked to that store that covers the date and has the buyer's email, phone or name. If it finds exactly one, the time changes with nothing for you to do.
When Haven asks you. A task appears on Home when:
| Task | What happened | What to do |
|---|---|---|
| Which reservation is this Host Co purchase for? | No reservation, or more than one, matched the buyer (often a different email was used) | Pick the reservation on the task. The time is applied to it. |
| Host Co purchase has no time | Host Co sent the purchase without an hour | Agree a time with the guest and tell your cleaner. |
| Host Co purchase changed nothing | The hour bought is no earlier than your check-in, or no later than your checkout | Check with the guest what they expected. |
| Check a Host Co refund | Host Co refunded part of a purchase without saying which item | If it was the early check-in or late checkout, tell the guest. |
A purchase that is placed but not yet paid changes nothing until Host Co reports it paid. Only early check-in and late checkout change a reservation; other Host Co items are fulfilled by Host Co as before.
Re-authorize from the same place if the connection expires.
Each Haven property can have a linked Host Co store.
Haven can auto-create an empty Host Co storefront per unlinked property the first time you use the integration; Host Co then seeds local products over time.
On Upsells → Host Co (or the property editor store section) you can:
The section is hidden from guests until at least one visible product is linked.
When a store is connected and has visible products:
Hosts who do not connect Host Co still have native experiences and add-ons. The property page and guidebook do not require Host Co.
"Guest Offers" is only the default guest-facing name. Rename it under Host Dashboard → Grow your brand → Upsells in the Guest Offers name card (for example "Local Experiences" or "Add-Ons"). The name autosaves and appears on property-page navigation, the guest portal, and reservation emails. Leave it blank for the default (shown as the shorter "Offers" on compact tabs).
This rename does not turn Host Co into native Haven upsells, and it does not replace the Upsells host-dashboard tab.
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