Guests

Loyalty Points

Reward repeat guests with points they earn on every direct booking and spend as a discount on the next stay, and let past guests refer friends for a welcome gift. Covers guest referrals, where guests see their points, the automatic rewards emails that keep guests warm on their points, optional points expiry, who pays for a reward on your own listings, teammate-paid listings, and partner clients, and how to export every balance.

Plan Your Stay: the Guest Itinerary

AI guest chat: one assistant across every site, guidebook, and domain

Haven runs one grounded AI assistant on your property sites, multi-unit site, guidebooks, and custom domains. It answers from each listing, keeps private stay details private until a guest has booked, learns from your AI knowledge (private or public, per property, per collection, or global), and can be trained simply by talking to it.

Smart Offers

OTA guidebook automation

AI replies to OTA guests

Your Haven AI assistant can answer guests who booked on Airbnb, Vrbo or Booking.com, inside their booking thread, through your connected PMS. Choose per PMS whether it drafts replies for your approval or sends them, see every reply in your inbox, and teach it from the questions it could not answer.

Teach Haven your voice

Tell Haven how you sound, what to always or never say, and what to work in — once for guest messages and once for reels and social posts. Haven also learns from the changes you make to its drafts, and shows you every note it writes down.

Marketing Hub Overview

Guest communications settings

The Guest Journey (Communication → Message Automations)

Email Templates & Customization

Building Your Own Campaigns

Text and WhatsApp Marketing

Making Social Posts and Ads

One Click Ads — built-in advertising

Run real paid ads for your property in a couple of clicks — Haven writes short-term-rental-tuned Google Search ads and ChatGPT ads for you, you set the daily budget, and Haven runs them on your behalf.

Lead Capture: Popups and Page Forms

Marketing Email Editor

Reusing Emails You Have Already Written

Guest Forms & Polls

Build polls and preference forms once, apply them to any site, and read every guest’s answers — welcome-basket votes, dietary needs, arrival details — while capturing their email through the guidebook.

Import Mailchimp Contacts

Block a Guest

Guest Profiles, Repeat Guests and Verdicts

Guest Profiles and What Haven Remembers